Please read these terms of use carefully by accessing or using this internet-based platform, you agree to be bound by the terms described herein and all terms incorporated by reference. If you do not agree to all of these terms, do not use this internet based platform.
The domain name www.jazza.in, an internet based portal and jazza a mobile application.(hereinafter referred to as “jazza” or “We” or “Our” or “Us” or “Company”) having registered office at Narpristaan Fateh kadal Srinagar and PAN FQJPR5569B.The domain name and the mobile application are collectively referred to as the “Website”. Your access or use of the Website, transaction on the Website and use of Services (as defined herein below) hosted or managed remotely through the Website, are governed by the following terms and conditions (hereinafter referred to as the Terms of Use”), including the applicable policies which are incorporated herein by way of reference. These Terms of Use constitutes a legal and binding contract between you (hereinafter referred to as “You” or “Your” or the “User”) on one part and jazza on the other Part. By accessing, browsing or in any way transacting on the Website, or availing any Services, You signify Your agreement to be bound by these Terms of Use. Further, by impliedly or expressly accepting these Terms of Use, you also accept and agree to be bound by Our policies, including the Privacy Policy and such other rules, guidelines, policies, terms and conditions as are relevant under the applicable law(s) in India and other jurisdictions for the purposes of accessing, browsing or transacting on the Website, or availing any of the Services, and such rules, guidelines, policies, terms and conditions shall be deemed to be incorporated into, and considered as part and parcel of these Terms of Use. The Website is a platform that facilitates (i) online purchase of grocery and General products. The arrangement between You and Us shall be governed in accordance with these Terms of Use.
The Services would be made available to such natural persons who have agreed to use the Website after obtaining due registration, in accordance with the procedure as determined by Us, from time to time, (referred to as “You” or “Your” or “Yourself” or “User”, which terms shall also include natural persons who are accessing the Website merely as visitors). The Services are offered to You through various modes which shall include issue of discount coupons and vouchers that can be redeemed for various goods/ services offered for sale us. To facilitate the relation between You and us through the Website, jazza shall send to You (promotional content including but not limited to emailers, notifications and messages). You agree and acknowledge that the Website is a platform that You and us utilize to meet and interact with each other for the transactions. Jazza reserves the right to change or modify these Terms of Use or any policy or guideline of the Website including the Privacy Policy, at any time and in its sole discretion. Any changes or modifications will be effective immediately upon posting the revisions on the Website and You waive any right You may have to receive specific notice of such changes or modifications, provided however that, we will inform You of such changes at least once a year. Your continued use of the Website will confirm Your acceptance of such changes or modifications; therefore, You should frequently review these Terms of Use and applicable policies to understand the terms and conditions that apply to Your use of the Website. As a condition to Your use of the Website, You must be 18 (eighteen) years of age or older to use or visit the Website in any manner. By visiting the Website or accepting these Terms of Use, You represent and warrant to jazza that You are 18 (eighteen) years of age or older, and that You have the right, authority and capacity to use the Website and agree to and abide by these Terms of Use. These Terms of Use is published in compliance of, and is governed by the provisions of Indian laws, including but limited to: the Indian Contract Act, 1872 (“Contract Act”); the (Indian) Information Technology Act, 2000 (“IT Act”) and the rules, regulations, guidelines and clarifications framed thereunder, including the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011, and the (Indian) Information Technology (Intermediaries Guidelines) Rules, 2011 (“IG Guidelines”); Jazza authorizes You to view and access the content available on the Website solely for the purposes of availing the Services, such as visiting, using, ordering, receiving, delivering and communicating only as per these Terms of Use. The contents on the Website including information, text, graphics, images, logos, button icons, software code, design, and the collection, arrangement and assembly of content, content provided by jazza including without limitation, text, copy, audio, video, photographs, illustrations, graphics and other visuals (“jazza Content”) (collectively, “Content”). The jazza Content is the property of jazza and is protected under copyright, trademark and other applicable law(s). You shall not modify the jazza Content or reproduce, display, publicly perform, distribute, or otherwise use the jazza Content in any way for any public or commercial purpose or for personal gain. Compliance with these Terms of Use would entitle You to a personal, non-exclusive, non-transferable, limited privilege to access and transact on the Website. These Terms of Use constitute an electronic record in terms of the IT Act and rules framed there under, as applicable and amended from time to time. This electronic record is generated by a computer system and does not require any physical or digital signatures.
For the purposes of availing the Services and/or transacting through the Website, You are required to obtain registration, in accordance with the procedure established by jazza in this regard. As part of the registration process, jazza may collect the following personal information from You: Name; User ID; Email address; Address (including country and ZIP/ postal code); Gender; Age; Phone number; Password chosen by the User; Valid financial account information; and Other details as You may volunteer. The registration on or use/ access of the Website is only available to natural persons, other than those who are ‘incompetent to contract’ under the Contract Act. That is, persons including minors, un-discharged insolvents etc. are not eligible to register on, or use/ access the Website. By registering, accessing or using the Website, You accept the terms of these Terms of Use and represent and warrant to jazza that you are ‘competent to contract’ under the Contract Act and have the right, authority and capacity to use the Website and agree to and abide by these Terms of Use. A registered id can only be utilized by the person whose details have been provided and jazza does not permit multiple persons to share a single log in/ registration id. However, a registered user, being also a parent or legal guardian of a person ‘incompetent to contract’ such as minors or persons with unsound mind, would be permitted to access and use the Website for the purposes of procuring the Services, on behalf of such persons. Organizations, companies, and businesses may not become registered members on the Website or use the Website through individual members. You agree and acknowledge that You would (i) create only 1 (one) account; (ii) provide accurate, truthful, current and complete information when creating Your account and in all Your dealings through the Website; (iii) maintain and promptly update Your account information; (iv) maintain the security of Your account by not sharing Your password with others and restricting access to Your account and Your computer; (v) promptly notify jazza if You discover or otherwise suspect any security breaches relating to the Website; and (vi) take responsibility for all the activities that occur under Your account and accept all risk of unauthorized access.
We strongly recommend the items are checked at the time of delivery. DEFINITION Return' means an action of giving back the product ordered at JAZZA by the consumer. The following situations may arise which may cause the action of return of product: Product(s) delivered do not match your order; Product(s) delivered were damaged in transit (do not to accept any product which has a tampered seal): Note: If the product that you have received is damaged, then do not accept the delivery of that product. If after opening the package you discover that the product is damaged, the same may be returned for a refund. Please note that we cannot promise a replacement for all products as it will depend on the availability of the particular product, in such cases we will offer a refund. In the aforesaid unlikely situations, if there is something wrong with the order, we'd be happy to assist and resolve your concern. You may raise a Return request within 07 (Seven) days from the delivery of the product. jazza reserves the right to cancel the Return request, if the customer reaches out to jazza after 7 days of delivery. Upon receiving your Return/Refund request, jazza shall verify the authenticity and the nature of the request. If jazza finds that the request is genuine, it will initiate the Return and Refund process. In the event of frivolous and unjustified complaints regarding the quality and content of the products, jazza reserves the right to pursue necessary legal actions against you and you will be solely liable for all costs incurred by jazza in this regard. RETURN PROCESS Jazza team will verify the claim made by the customer within 72 (seventy-two) business hours from the time of receipt of complaint. Once the claim is verified as genuine and reasonable, jazza will initiate the collection of product(s) to be returned. The customer will be required to pack the product(s) in original manufacturer’s packaging, invoice, M.R.P ticker & tags, item should be unused & in resalable condition. Return policy will not be applicable to perishable items. Perishable items like fruits, vegetables are not in 7-day return policy as it gets damaged due to its perishable nature so we will be unable to return it to vendors from where we have procured. But our utmost priority will be you get best quality.in order to prevent this please check at the time of delivery. Return policy will not be applicable to list of products, which are listed in icon or button as (perishable items) Company has full rights to add or subtract products in the list of (perishable items) in future without any prior notice to customers. Return policy will also not be applicable to some original Kashmiri food products, which are listed in icon or button as (perishable Kashmiri food products), due to its nature. Company has full rights to add or subtract products in the list of (perishable Kashmiri food products) in future without any prior notice to customers. REFUND PROCESS Refund will be completed within 3 days from date of product received back by us. In all the above cases, if the claim is found to be valid, Refund will be made as mentioned below: Order placed through online wallet will be credited to the wallet; and Order placed through cash on delivery will be refunded through fund transfer to customer bank account. CANCELLATION POLICY Customer cancellation: The customer can cancel the order for the product till jazza ship it. Orders once shipped cannot be cancelled. Jazza cancellation: There may be certain orders that jazza may be unable to accept and these may need to be cancelled. Some situations that may result in your order being cancelled include, non-availability of the product or quantities ordered by you or inaccuracies or errors in pricing information specified by jazza Jazza also reserves the right to cancel any orders that classify as ‘Bulk Order’ as determined by jazza as per certain criteria. An order can be classified as ‘Bulk Order’ if it meets with the below mentioned criteria, which may not be exhaustive, viz: i. Products ordered are not for self-consumption but for commercial resale; ii. Multiple orders placed for same product at the same address; iii. Bulk quantity of the same product ordered; iv. Invalid address given in order details; v. Any malpractice used to place the order. The maximum weighty for the cart is set to as 20kg, company may cancel such orders which are above the maximum weight allowed. No cancellation charges shall be levied for cancellation of an order in accordance with the terms of this policy.
The payment facility provided by Company is neither a banking nor a financial service but is merely a facility providing automated online electronic payment system. For some payment methods, your issuer may charge You certain fees, such as transaction fees or other fees, relating to the processing of Your transaction. The Company is not liable for any payments that do not complete because: (a) Your bank account or any other payment did not contain sufficient funds to complete the transaction; (b) You have not provided the Company with correct Payment Details; (c) Your payment card has expired; or (d) circumstances beyond the Company’s reasonable control (such as, but not limited to, power outages, interruptions of cellular service, or any other interferences from an outside force) which prevent the execution of the transaction. The Company shall not be responsible for any unauthorised transactions conducted on the Platform using Your Payment Details. The Company shall not be obligated to refund any money to You in such instances. Jazza wallet Company provides wallet system to ease out payment process of daily routine grocery bills for our customers by using current wallet balance at checkout page. The user can add money to their wallet up to the maximum limit of ₹10000, company do not accept cash or online payment against wallet beyond maximum limits unless and until, wallet balance will be utilised for shopping. Company will not accept any bank transfer request for wallet balance as it has to be purely used for shopping purpose only. User has to pay any transaction charges while adding money to their wallet.
User will get referral income of rupees 50 in their wallet only after his or her referral completes the successful purchase of rupees 5000 from our website. As we are just starting, we are giving these services to some location, so we prefer you to refer your links in the selected location. So that your referral can avail the services. user can claim your referral income for bank transfer, if you have more than 500 rupees as referral income in your wallet. Every user is allowed to make only one id for your referral earnings as making multiple ids leads to zero wallet balance and cancellation of account Company has the right to block any user, if user does any unfair means to promote referral program. Referral income will be credited in the wallet only after the lapse of return period or may take 10- 12 days. Only those referrals will be considered as referral, where company plans to give services Company will not bear any bank charges and has to be paid by the user, if he requests for bank transfer of his referral income in his wallet balance.
The Users will be informed about all the charges, fees, and costs (including, delivery fee) that may be levied on the purchase of the Products on the website at the checkout page during a transactions The Company shall provide delivery of the Products during such time period as communicated to You through the website. The Company endeavours to show the estimated delivery time for every order, however, the Company does not guarantee the delivery within the said time, since the exact delivery time of each order may vary due to various factors such as availability of third party delivery service providers, demand, traffic and weather conditions, a force majeure event, etc,. Further, You agree that the Company reserves the right to charge You, platform fee, instant delivery fee, very high demand fee in addition to the delivery fee towards the delivery of the orders, which you can see on the view bill section before checkout page on the App. The delivery of the Products will be made to the delivery address specified by You while placing the order for the Products on the website. You are solely responsible for providing a complete and correct delivery address for delivery. The Company shall not be responsible for any delay in delivering the order placed by You on the due to the incorrect or incomplete address provided by You. The delivery service is provided through third-party delivery service providers. The third-party delivery service providers will ordinarily make deliveries when an appropriate person is able to receive the order at the address provided by You. If You request to leave a delivery unattended at Your address, You expressly disclaim the Company from all the liabilities which may arise by virtue of the Products being left unattended for a period of time. This includes but is not limited to theft, tampering, contamination, and the result of any change in the product. In the event You opt to make payment for the Products by ‘Cash on Delivery (CoD)’ mode, the third-party delivery service providers shall have the right to refuse delivery of the ordered Products to You if You fail to make the complete payment and the Company shall treat such order as cancelled order and shall not be liable for any losses or damage that may arise on account of such non – delivery to You. The Company shall reserve the right to charge You, the delivery fee for such cancelled order and recover the same, at its sole discretion towards the cost incurred on such delivery attempt.
The company has the right to block any account, who orders & cancels the order continuously 3 times. The company has the right to block any account or cancel any orders, if company feels consumer uses ordered products for reselling or any other commercial activity. The courier charges of orders for outside Kashmir have to be paid by customers. As Jazza is not a manufacturing company, jazza will not provide any warranty or Guaranty in any serviceable product, customer has to claim warranty or Guaranty from the concerned manufacturers or services provide. The Website uses temporary cookies to store certain data (that is not sensitive personal data or information) that is used by jazza for the technical administration of the Website, research and development, and for User administration. In the course of serving advertisements or optimizing services to You, jazza may allow authorized third parties to place or recognize a unique cookie on the Your browser. Jazza does not store personally identifiable information in the cookies. Jazza at its sole discretion, reserves the right to permanently or temporarily suspend Users, to bar their use and access of the Website and App, at any time while jazza investigates complaints or alleged violations of these Terms of Use or any Services, or for any other reason The Users are responsible for maintaining the confidentiality of the Users’ account access information and password. The Users shall be responsible for all uses of the Users’ account and password, whether or not authorized by the Users. The Users shall immediately notify jazza of any actual or suspected unauthorized use of the Users’ account or password. If a User provides any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or jazza has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, jazza shall have the right to suspend or terminate such account at its sole discretion. By accepting these Terms of Use and by registering on the Website, You consent to be contacted by Us .You further consent to receive Calls, emails and messages (SMS) notifications and information from Us including for promotions, discount and/or other service delivery related issues. In order to process the payments, jazza might require details of User’s credit card, debit card number etc. Please check Our Privacy Policy on how jazza uses the confidential information provided by Users. Available payment methods: Wallet, All debit and credit cards. Cash on delivery for offline payments. Applicable payment charges: yes, charges levied Covenants: (Covenanters for the purposes of these Terms of Use shall include the Users. Each Covenanter undertakes that it shall not do any act or post, display, upload, modify, publish, transmit, update or share any information that - belongs to another person and to which the such Covenanter does not have any right; is grossly harmful, insulting or harassing on the basis of gender, blasphemous, defamatory, obscene, paedophilic, libellous, invasive of another's privacy including bodily privacy, hateful, racially or ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise inconsistent with or contrary to the laws in force; infringes any patent, trademark, copyright or other proprietary rights; violates any law for the time being in force; impersonates another person; is harmful to child; deceives or misleads the addressee about the origin of such messages or knowingly and intentionally communicates any information that is patently false or misleading in nature but may reasonably be perceived as a fact; contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; is patently false and untrue, and is written or published in any form, with the intent to mislead or harass a person, entity or agency for financial gain or to cause any injury to any person; and threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation. You are also prohibited from: violating or attempting to violate the integrity or security of the Website or any jazza content. intentionally submitting on the Website any incomplete, false or inaccurate information; making any unsolicited communications to other Covenanters; using any engine, software, tool, agent or other device or mechanism (such as spiders, robots, avatars or intelligent agents) to navigate or search the Website; attempting to decipher, decompile, disassemble or reverse engineer any part of the Website; copying or duplicating in any manner any of the jazza Content or other information available from the Website; and framing or hotlinking or deep linking any jazza Content. Jazza, upon obtaining knowledge by itself or been brought to actual knowledge by an affected person in writing or through email signed with electronic signature about any such information as mentioned in this Clause 4, shall be entitled to disable such information that is in contravention of this Clause 4 or any provisions of these Terms of Use. Jazza shall be entitled to preserve such information and associated records for at least 90 (ninety) days for production to governmental authorities for investigation purposes. In case of non-compliance with any applicable law(s), rules or regulations, or these Terms of Use or the Privacy Policy by a Covenanter, jazza has the right to immediately terminate the access or usage rights of the Covenanter to the Services and to remove noncompliant information. Termination (Parties for the Purpose of these Terms of Use shall collectively mean the Other Party and jazza) The provisions of these Terms of Use shall continue to apply until terminated by either of the Party as set for below: In case of Other Party wanting to terminate these Terms of Use, Other Party may do so by: not accessing the Website; or closing their accounts for all of the Services that they use. Jazza reserves the right to, at any time, and with or without notice, terminate these Terms of Use against each of the Users or the Other Party as a whole, if there is: breach any of applicable law(s), including but not limited to the Captioned Laws or the provisions of these Terms of Use or the terms of the Privacy Policy or any other terms, conditions, or policies that may be applicable to the Other Parties from time to time (or have acted in a manner that clearly shows that Other Party(s) do not intend to, or are unable to, comply with the same); or Force Majeure Other Party accept and acknowledge that jazza shall not be liable for any loss or damage caused to the User as a result of delay or default or deficiency or failure in the Services as a result of any natural disasters, fire, riots, civil disturbances, actions or decrees of governmental bodies, communication line failures, or any other delay or default or deficiency or failure which arises from causes beyond jazza reasonable control (“Force Majeure Event”). In the event of any Force Majeure Event arising, jazza depending on whose performance has been impacted under the Terms of Use, shall immediately give notice to the Other Party(s) of the facts which constitute the Force Majeure Event. Governing Law and Dispute Resolution These Terms of Use and any contractual obligation between the Party will be governed by the laws of India, without reference to the conflict of laws principles. Any legal action or proceeding related to Other Party(s) access to, or use of, the Website or these Terms of Use shall be subject to the exclusive jurisdiction of the courts at Srinagar. All disputes will be subject to arbitration at Srinagar in English by a sole arbitrator appointed by jazza under the Arbitration and Conciliation Act, 1996. Survival Even after termination, certain obligations mentioned under Covenants, Liability, Indemnity, Intellectual Property, Dispute Resolution will continue and survive termination. Severability If any provision of these Terms of Use is deemed invalid, unlawful, void or for any other reason unenforceable, then that provision shall be deemed severable from these Terms of Use and shall not affect the validity and enforceability of any of the remaining provisions. Waiver No provision of these Terms of Use shall be deemed to be waived and no breach excused, unless such waiver or consent shall be in writing and signed by jazza. Any consent by jazza to, or a waiver by jazza of any breach by Other Party, whether expressed or implied, shall not constitute consent to, waiver of, or excuse for any other different or subsequent breach. Contact Information If any Other Party(s) has any grievance, comment, question or suggestion regarding any of our Services, please contact us at jazzaakallah@gmail.com.